Council’s Role in Service Delivery

This virtual course will be spread out over four sessions via Zoom and is at the special rate of $200. Mark these dates in your calendar:

– March 4 from 7:00 pm to 8:30 pm
– March 11 from 7:00 pm to 8:30 pm
– March 18 from 7:00 pm to 8:30 pm
– March 25 from 7:00 pm to 8:30 pm

Municipalities are about delivering the services that support safe, healthy and prosperous communities, and council’s role in this process is to decide what services are needed, what level they need to be delivered at and what methods of delivery best fit the needs of the community.  The EOEP’s Council’s Role in Municipal Service Delivery course will provide an overview of the various services and delivery mechanisms available to municipalities, the pros and cons of each and how councils can made educated decisions related to service delivery.

**Note special later start time of 10am to accommodate travel

Module  1 : Describe Service Delivery in the Municipal Context

After completing this module, participants will be able to:

• Identify indirect and direct municipal services
• Understand service delivery providers and the role of municipal government
• Identify contextual changes and impacts to service delivery

Module 2: Identify Council’s and Staff’s Role in Service Delivery

After completing this module, participants will be able to:

• Identify Council’s Role in service delivery
• Understand the role of CAO and Staff in service delivery

Module 3: Set Levels of Service

After completing this module, participants will be able to:

• Define levels of service and understand why setting clear levels of service is important
• Identify what defined service levels look like and how to set those levels

Module 4: Evaluate Possible Models for Service Delivery

After completing this module, participants will be able to:

• Identify and evaluate possible models for service delivery
• Evaluate service delivery models through developing an ICF

Module 5: Explain the Cost Components of Service Delivery and Identify Policy Objectives for Available Funding Tools

After completing this module, participants will be able to:

• Identify costs associated with service delivery

Module 6: Identify the Role of Council in Stewarding the Sustainability of Services

After completing this module, participants will be able to:

• Define service sustainability and financial resilience
• Manage risks to sustainable service sustainability
• Assess trade-offs between service, risk and cost in decisions

Module 7: Identify How to Monitor Service Delivery for Success

After completing this module, participants will be able to:

• Identify considerations, methods and ways of reporting and communicating service delivery