Elected Officials Education Program

Council’s Role in Service Delivery

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Date/Time
Date(s) - Nov 12
8:00 am - 4:30 pm

Location
Edmonton Shaw Conference Centre

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Council’s Role in Municipal Service Delivery

Council’s Role in Service Delivery

Municipalities are about delivering the services that support safe, healthy and prosperous communities, and council’s role in this process is to decide what services are needed, what level they need to be delivered at, and what methods of delivery best fit the needs of the community. The EOEP’s Council’s Role in Service Delivery course will provide an overview of the various services and delivery mechanisms available to municipalities, the pros and cons of each, and how councils can made educated decisions related to service delivery.

 

Module  1 : Describe Service Delivery in the Municipal Context

After completing this module, participants will be able to:

  • Identify indirect and direct municipal services
  • Understand service delivery providers and the role of municipal government
  • Identify contextual changes and impacts to service delivery

Module 2: Identify Council’s and Staff’s Role in Service Delivery

After completing this module, participants will be able to:

  • Identify Council’s Role in service delivery
  • Understand the CAO’s and Staff’s role in service delivery

Module 3: Set Levels of Service

After completing this module, participants will be able to:

  • Define levels of service and understand why setting clear levels of service is important
  • Identify what defined service levels look like and how to set those levels

Module 4: Evaluate Possible Models for Service Delivery

After completing this module, participants will be able to:

  • Identify and evaluate possible models for service delivery
  • Evaluate service delivery models through developing an ICF

Module 5: Explain the Cost Components of Service Delivery and Identify Policy Objectives for Available Funding Tools

After completing this module, participants will be able to:

  • Identify costs associated with service delivery

Module 6: Identify the Role of Council in Stewarding the Sustainability of Services

After completing this module, participants will be able to:

  • Define service sustainability and financial resilience
  • Manage risks to sustainable service sustainability
  • Assess trade-offs between service, risk and cost in decisions

Module 7: Identify How to Monitor Service Delivery for Success

After completing this module, participants will be able to:

  • Identify considerations, methods and ways of reporting and communicating service delivery

Refund policy:

  • One month or more prior to course date:  full refund
  • Two weeks prior to course date or less:  $75 administration fee
  • One week prior to course date:  50% administration fee
  • Less than one week prior to course date or no-show:  no refund